A really unique and helpful Jewellers, that deserves to be recommended.
I have often passed this Jewellers and looked in the window. However, recently, my stepson wished to get engaged. He sent me a ring he had chosen to order for him, and I suggested he looked in Ebony Jewellers. I visited initially on his behalf and then took some pictures of rings that were better valued, had better craftsmanship, and didn't look cheap.
I spoke with the staff there,(Mary & Cian) and when I showed them the chosen ring my stepson had seen from an online retailer, they showed me similar rings and explained the difference in the craftsmanship and quality of what they could provide.
What I liked most was their expert knowledge and ability to explain everything and not mock me as a customer just to get a sale.
When we returned the next day, my stepson was in for a pleasant surprise. The ring, when seen in person, surpassed his expectations by a million times, far exceeding the previous photo we had taken.
Importantly, the staff at Ebony Jewellers were not pushy in making a sale. They reiterated their advice from the previous day and offered to contact my stepson during the week, as they were going to London and might have found something even better. Their approach was respectful and nothing was clearly too much trouble.
My stepson was so pleased with the professionalism and manner in which Ebony Jewellers dealt with him that he agreed to make the purchase. His satisfaction was a testament to the top-notch customer service they provided.
The ring my stepson purchased from Ebony Jewellers surpassed all expectations. It was made of Platinum, not white gold, had a much clearer ruby, and boasted more carats of Ruby than the online one. Had I ordered it, it would have been delivered in just two days.
Ebony Jewellers resized it, cleaned it, valued it, and produced an insurance valuation for the ring. What a great service, what a great Jeweller.
Don't let your perception of Ebony Jewellers be that of a high-end, unaffordable jeweller. My stepson's experience proves otherwise. He spent the same amount he was planning to, but got a million times better, unique engagement ring from Ebony Jewellers.
Thank you, Ebony Jewellers, for making my stepson's engagement ring purchase such a memorable and satisfying experience.
